Refunds & Returns Policy
Thank you for shopping at MyTeeSquad. We’re passionate about creating high-quality, made-to-order t-shirts that reflect your style, identity, and passion. Because each item is custom-printed specifically for you, our returns and refunds policy is designed to balance fairness for our customers with the limitations of print-on-demand production.
Please take a moment to read through this policy thoroughly before placing your order. If you have any questions or need assistance, we’re just an email away at support@myteesquad.com.
Made-To-Order Policy
At MyTeeSquad, every product is created on demand. This means the item is not printed until you place your order. We do not hold inventory or resell returned goods. This model helps us reduce waste and offer a broader variety of unique designs, but it also means we’re unable to accept returns or exchanges for reasons like wrong size selection, change of mind, or disliking the design after delivery.
Because we don’t mass produce, all purchases are final unless the item is defective or the error was made on our end (e.g., wrong print, damage during shipping, or product not matching what was ordered).
Issues With Received Products
If your order arrives with any form of error—such as damaged prints, torn fabric, poor stitching, or misprinted designs—we want to make it right. We stand behind the quality of our printing partners and ensure high standards, but occasionally mistakes can happen.
To report an issue, please contact our support team within 7 days of receiving your item. Be sure to include:
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Your order number and full name
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A detailed description of the issue (what’s wrong, where the flaw is, etc.)
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At least two clear photos showing the damage or error
Once we receive your request, we will assess it within 1–2 business days. If the claim is approved, we will ship you a free replacement or offer a full refund, depending on your preference.
Please note that claims made after 7 days may not be eligible for a refund or replacement.
Sizing Issues
Choosing the right size is important—and we want to help you get it right the first time. Since we print everything on demand, we cannot offer exchanges or refunds for incorrect size selections.
To avoid disappointment, we recommend:
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Checking the Size Guide available on every product page
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Measuring a similar shirt you own and comparing it to our chart
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Going one size up if you're between sizes or prefer a looser fit
Our garments are printed by different providers depending on the region, so size standards may vary slightly. Always read the product description and refer to the sizing instructions provided.
If you are unsure or need help understanding the sizing chart, feel free to email us before placing your order. We’re happy to help!
Order Changes Or Cancellations
We know that sometimes mistakes happen—maybe you entered the wrong address or selected the wrong product. Because we begin processing your order shortly after it’s placed, we allow changes or cancellations only within a 4-hour window after checkout.
After 4 hours, your order enters our printing queue and can no longer be modified or canceled.
To request a cancellation or edit, email support@myteesquad.com immediately with your order number and requested changes. We will do our best to catch the order before it enters production, but we cannot guarantee changes after the 4-hour cutoff.
Lost, Stolen, Or Undelivered Packages
We aim to deliver your order safely and on time. However, we are not responsible for packages lost or stolen after they are marked as "delivered" by the courier. If this happens:
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Check with neighbors or around your property (mailbox, front desk, etc.)
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Contact your local post office with the tracking number
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If you still cannot find the package, email us within 7 days of the delivery date
If your order appears to be lost in transit and has not been delivered beyond the estimated delivery timeframe, contact us within 14 days of the expected arrival date. We will review the tracking information and, if deemed lost, provide a replacement at no additional cost or issue a refund.
Please note: If the shipping address provided at checkout was incorrect, we cannot be held liable for the loss.
Wrong Or Missing Items
While rare, mix-ups can happen during the packing or printing process. If you receive the wrong item, color, or size—or if something is missing from your order—please reach out to us immediately.
Send us your order number, a photo of the received item(s), and a brief explanation. We’ll verify the mistake and arrange for a free replacement or resend the missing item promptly.
We take quality assurance seriously and want to make sure you receive exactly what you ordered.
Refund Timeline
If your refund request is approved, we’ll process the refund to your original payment method. This process usually takes 5–7 business days from the date of approval.
Please be aware that some banks or credit card issuers may take additional time to reflect the funds in your account. If it’s been more than 10 business days and you haven’t received your refund, we recommend contacting your bank first before reaching out to us for follow-up.
Need Help Or Have Questions?
Our team is here to support you before, during, and after your purchase. If you need assistance with sizing, shipping, or any aspect of your order, don’t hesitate to contact us.
📩 Email: support@myteesquad.com
🕐 Hours: Monday to Friday, 9 AM – 6 PM (IST)
We respond to all emails within 1–2 business days.
We appreciate your support of a small, independent business. At MyTeeSquad, we take pride in creating custom pieces that you’ll love to wear. While our print-on-demand model means we can't accept returns for general reasons, we stand firmly behind our quality and are always here to resolve legitimate concerns.
Thank you for choosing MyTeeSquad. Your trust means everything to us.