FAQs

Welcome to the MyTeeSquad FAQ page!
We’ve answered the most common questions below to help you have the smoothest shopping experience possible.

If your question isn’t listed, don’t hesitate to contact us at support@myteesquad.com — we’re happy to help!

 

Q1: How does MyTeeSquad work?
We’re a print-on-demand t-shirt store. This means every shirt is custom-made after you place your order—no mass production, no waste. We start printing within hours of receiving your order, and ship it straight to your door once it’s ready.

 

Q2: Can I change or cancel my order after placing it?
You can request a change or cancellation within 4 hours of placing your order. After that, your item enters production and cannot be altered. If you made a mistake, email us ASAP at support@myteesquad.com with your order number.

 

Q3: What sizes do you offer?
We offer a wide range of sizes from XS to 5XL depending on the product. A detailed Size Chart is available on every product page. If you’re unsure, we recommend sizing up for a more relaxed fit.

 

Q4: Do you ship internationally?
No. At this time, we ship only within the United States. We do not offer international delivery.

 

Q5: How long does it take to receive my order?
Orders are processed and printed in 2–7 business days, then shipped.

Estimated delivery after shipping:

• Standard Shipping: 3–7 business days (U.S. only)
  You’ll receive a tracking number once your order ships.

 

Q6: How can I track my order?
Once your order ships, we’ll email you a tracking link. You can also contact us if you haven’t received it within 7 business days of placing your order.

 

Q7: Can I return or exchange an item?
Because all items are made-to-order, we do not accept returns or exchanges for reasons like sizing errors or change of mind.

However, if your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We’ll send a free replacement or refund after verifying the issue.

 

Q8: My order says “delivered” but I didn’t receive it. What should I do?
Please wait 24 hours and check with neighbors or your local post office. If it still hasn’t arrived, contact us at support@myteesquad.com, and we’ll help track it down or arrange a solution.

 

Q9: I received the wrong size or design. What now?
We’re sorry for the mix-up! Please email support@myteesquad.com with your order number and photos of the item you received. We’ll review it and send a replacement at no extra cost.

 

Q10: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and Shopify Payments. All transactions are securely encrypted.

 

Q11: Do you offer any discounts or promotions?
Yes! We run special promotions during holidays and events. Sign up for our email list to receive exclusive deals, early access, and 10% off your first order.

 

Q12: What kind of t-shirts do you print on?
We use high-quality, soft, and breathable cotton blends designed for all-day comfort. Each shirt is professionally printed using eco-friendly inks for long-lasting color and durability.

 

Q13: How should I wash and care for my t-shirt?
To keep your print looking fresh:

• Machine wash inside-out with cold water

• Use mild detergent

• Tumble dry low or hang dry

• Do not iron directly on the print

 

Still Need Help?

If you still have questions, don’t worry—we’re just an email away.
📧 Email us at support@myteesquad.com and we’ll get back to you within 1–2 business days.